NBGA Services Request A Consultation Document Center


AHA Financial Solutions

It is with great pleasure that I introduce National Benefits Group of America, Inc. and its principals, David Brogan and Allan Crowson. National Benefits Group is an approved hospital enrollment provider of the American Hospital Association. NBGA has the authority to represent our wide range of endorsed voluntary programs to member hospitals nationwide.

Having worked with NBGA in a variety of hospital situations, I have witnessed firsthand the value that our members receive when working with this group. Their low-key approach, professionalism, and attention to detail help make NBGA a key benefits provider to our member hospitals.

Vice President, Benefits

Halifax Medical Center

I wanted to express my thanks to you and your team, from National Benefits Group, for the successful completion of Halifax Community Health System's annual employee enrollment.

Since this was the first time we had used this type of enrollment (by laptop computers and not a paper enrollment) the transition went very smoothly. This was largely due to your efforts to have all the information regarding each type of benefit offered to our employees, carefully loaded into your laptop computers before the enrollment began. The staff that processed the enrollments was very professional and did a great job explaining the benefits to our employees. We had virtually no complaints about this type of enrollment, and in fact, our employees enjoyed having someone on a one-to-one basis explain all of their benefits.

We also had a 94% completion through your company, whereas in other years, the rate of returning the paper forms was lower.

We really look forward to continuing this type of enrollment in the future.

Supervisor Employee Benefits

Valley Baptist Medical Center

Now that the dust has settled from the numerous changes we have recently made to our employee benefits, I would like to take a minute to acknowledge the high quality of service, thoroughness, accuracy, and superior customer relations provided by your company to our organization. Your understanding of our special needs, such as our HIPAA requirements and our need to encode the transferred data, was especially helpful.

Your team demonstrated diversity in their processes. You successfully enrolled our executive staff, immediately attended to problems as they arose, and willingly extended the hours and times needed to ensure everyone had an enrollment opportunity. Your "way of doing business" has left us with a strong feeling of trust for you and your company... we look forward to working with you again in the future.

Assistant Vice President

Fairmont General Hospital

As our voluntary benefits enrollment begins, I want to thank National Benefits Group for providing the employees of Fairmont General Hospital with quality products, service, and enrollment support.

I have had the opportunity to work with NBGA for several years now, and the constant trait exhibited by your company has been professionalism. Your account managers and your benefit counselors are extremely professional and helpful to our employees, and cooperative with our HR department and our managers.

Working in a hospital environment, where healthcare is our business, takes a special kind of enrollment company. National Benefits Group is a special company. The number of hospitals that you work with nationwide is also an indication of how NBGA is perceived of in the healthcare industry.

The programs you provide our employees have been well received. The enrollment team you send to Fairmont General Hospital has always done a wonderful job enrolling our employees. We enjoy working with you and look forward to many more years of this relationship.

Vice President, Human Resources & Legal Services

City Hospital

Time sure does fly, and it's been too long since I let you know how Margaret Hartstein and I appreciate the service we have received from you and your associates since the early 1990's.

Your active participation in our annual Benefits Fair has certainly impacted the favorable enrollment in the supplemental life, pre-paid legal service, cancer insurance and critical care plans. The enrollers have all been very customer-focused and informative in their process to educate our employees about how the supplemental plans may be of benefit to them.

The service you have provided us is absolutely worthy of a 5-star rating, but I would go beyond that and add an "Exceptional" status designation for your many years of associate membership and active participation in both the West Virginia Healthcare Human Resources Association and the American Society for Healthcare Human Resources Administration.

I would highly recommend your services to anyone who is looking for a competent and professional group of people to work with. Thanks for the many years of service excellence and best wishes for continued success!

Director of Human Resources

Winter Haven Hospital

I wish to express my sincere appreciation for all that you have done for me over the last five years. You are someone I can count on to assist me with any insurance questions that may arise. You never tell me "NO" or "I don't know", it's always "Let me check on it and I'll get back to you", and you do. I also trust your judgment in presenting me with insurance plans that best fit the needs of our employees.

But above all else, you are a person who cares about your clients and friends and I am glad to say I am both. I look forward to working with you for many more years!

Employee Benefits/Services Manager

Charleston Area Medical Center

I want to take this opportunity to formally thank you and your team for the hard work and dedication you put into making our first experience with electronic enrollment such a positive one. Our annual benefit enrollment process in the past accomplished what it needed to accomplish, but in a resource-intensive, time-consuming manner. You and your team brought the efficiency and expertise we desired for both the Human Resources Department and our employees.

I especially appreciated your flexibility and willingness to adapt to meet our needs. As a large, complex, three-campus hospital system with over 5,000 employees, we are constantly challenged to create consistency and excellent customer service for the employees we serve, regardless of location. Your willingness to staff each of the three separate locations -- days, evenings and nights -- and to place enrollers in specified departments in addition to those central locations was invaluable in helping us gain support internally for the conversion to the electronic enrollment experience. The whole process received high marks from our employees as we surveyed them at the completion of their enrollment meetings.

I attribute much of our positive feelings about NBGA and the process in general to the two of you personally. Your professionalism, knowledge base, follow-through, and interpersonal skills lend themselves well to successful business relationships. Thanks for the excellent service you provided us. We look forward to working with you again this year.

Corporate Director for Human Resources



Case Studies

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Healthcare Case Study 1

Healthcare Case Study 2

Distribution/Retail Case Study

Government Case Study

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